Delivery and Returns
Orders received before 12pm (AEST) Monday to Friday are shipped the same day from our Melbourne warehouse. Our warehouse team takes a much-deserved break on weekends and public holidays, so orders placed on those days will be shipped the following business day. If you have questions about the arrival of your order, drop us a line at email@example.com
Estimated shipping times:
VIC: 2-4 Business Days
NSW / ACT / QLD: 3-5 Business Days
SA / TAS: 4-6 Business Days
WA / NT: 7-12 Business Days
Service: Aus Post Parcel Post
Estimated shipping times:
VIC: 1-2 Business Days
NSW / ACT / QLD: 2-3 Business Days
SA / TAS: 2-3 Business Days
WA / NT: 2-4 Business Days Days
Service: Australia Post Express
What is your return/exchange policy?
We can only accept returns within 30 days of delivery. We’re confident that you’ll love your bamboo sheets, but if you have received your product and are not happy with it for any reason, we accept returns that are unopened, with their original tags and packaging and in a resalable condition. Please be aware that we cannot accept returns for items that have been opened, washed or used due to hygiene reasons. Any shipping costs incurred for the return or exchange of items that are not faulty are the responsibility of the customer and will not be reimbursed by Linenly.
What should I do if I received faulty or incorrect items?
Our products are of the highest quality, however in the unlikely event that you receive an item that is in a faulty condition or is the wrong size/colour, please contact us immediately at firstname.lastname@example.org and send us a few photos of your product and the order details. We will do our best to resolve the issue as quickly as possible. If it is faulty (not including the fault exclusions outlined below) we are happy to offer free exchange and will cover the postage costs incurred. Alternatively, we can provide a full refund via the same payment method used for placing your order. Faults must be reported to Linenly within 30 days from the time you receive your order. Please allow 1-2 weeks from the time you return your order for your return to be processed.
Your bamboo sheets are designed for your regular home use and will stay silky soft and smooth with proper care. You can read more about the care of your linen here.
As mentioned on our website and product packaging, 100% organic bamboo is susceptible to pilling. This is normal for organic and natural fibres that have not been treated with harmful chemicals. To limit pilling, we recommend washing your linen separately and reducing contact with abrasive surfaces or fabrics (including towels).